FAQ's
General True Cellular Detox™ Questions
Q: Where do I purchase additional phases or other TCD products?
A: Additional True Cellular Detox™ phases and products should be purchased through the practitioner’s office where you initially signed up for TCD.
Q: Can kids and/or the elderly do True Cellular Detox™?
A: This program was designed for adults over the age of 18. Please contact your health practitioner for children under 18, elderly or if you are taking any medications.
Q: Can I do True Cellular Detox™ while taking medication?
A: If you are taking medications please consult with your health practitioner.
Q: How do I know if I need to detox longer than 3 months?
A: The neurotoxic questionnaire that is provided with this program is one indication of your toxicity level. If you still have symptoms or challenges, this could indicate that you need more detox.
Moreover, failing the VCS (Visual Contrast Sensitivity) test or the Meta-Oxy (cellular inflammation) test, or both, could show the need for further detox. Also, note that emotional stress can also cause an elevated Meta-Oxy test.
Q: Will True Cellular Detox™ work if I don't change my diet?
A: Yes. However, to get the most out of this program, completing the R1, diet, exercise, and emotions challenges will provide enhanced and accelerated results
Q: What are potential side effects of True Cellular Detox™?
A: With any detox, there is potential for a Herxheimer (Detox) reaction, wherein the immune system reacts due to the release of toxins. This can be common in some individuals, however if you’re experiencing symptoms, please contact your health practitioner immediately.
Q: How is True Cellular Detox™ different from other types of detox?
A: True Cellular Detox™ supports your cellular metabolism upstream where real toxicity exists. Most detox programs or cleanses on the market are “downstream” at best, not supporting your body at the cellular level to remove toxins.
Technical Issues & Resolutions
Q. Can I share my access code with friends and family?
A. No, you may not share your code it is a unique access code that is tagged to your IP address and name. If the code is used at multiple IP address’s (different locations) our system will flag your account for review and the account may be immediately terminated.
Q. How do I access the instructions on how to use the TCD Platform?
A. Simply click the link below to open the TCD Platform Orientation page in a new browser window:
Q. How do I access the next lesson or phase?
A. You should watch the video, read the resource materials and complete any associated quizzes before proceeding to the next lesson and/or phase.
Simply use the Prev and Next buttons at the bottom of the page to navigate.
Q. How do I download the resource materials?
A. Resource materials can be downloaded by clicking the link you are interested in reading. Depending on the settings of the device and browser that you are using, the materials may open in a new browser window or download automatically. We suggest that you create a series of folders on your computer’s hard drive that are organized similar to this course content – Orientation, Prep, Body, Brain – so that you can find and access the materials easily.
All resources are available in Adobe Acrobat format. This free software can be downloaded from the link below:
Q. What do I do if my video is not playing?
A. There are several reasons your video may not be playing or look “stuck”. The one that is most common and easily resolved is Internet speed limitations. At low Internet speeds it may take time for the videos to load on your site. A solution may be to wait for the video to load or reset your Internet connection or Internet router. You may also want to login to the site through another browser such as Firefox or Google Chrome that have updated software.
Q. How many times may I take the "Check My Understanding" quiz?
A. You may take the quiz as many times as you wish. A quiz score of 100% will automatically mark the lesson as complete.
Q. What are Achievements and how are they awarded?
A. Achievements, both points and badges, are earned in a variety of ways. Please refer to the table below:
Orientation
50 points – Welcome to TCD Video Watched
50 points – TCD Goals Video Watched
100 points – Check My Understanding of the TCD Goals and achieve 100% on the quiz
50 points – TCD Process Video Watched
100 points – Check My Understanding of the TCD Process and achieve 100% on the quiz
50 points – TCD Phases Video Watched
100 points – Check My Understanding of the TCD Phases and achieve 100% on the quiz
A total of 500 points possible
Prep Phase
50 points – Prep Phase Experience Video Watched
50 points – How to Complete the Prep Phase Video Watched
100 points – Supplements at a Glance Downloaded
100 points – Check My Understanding of the Prep Phase Experience and achieve 100% on the quiz
100 points – Prep Challenges Video Watched
100 points – Check My Understanding of the Prep Challenges and achieve 100% on the quiz
150 points – Week 1 Journal Completed
150 points – Week 2 Journal Completed
150 points – Week 3 Journal Completed
150 points – Week 4 Journal Completed
150 points – Completing Prep Phase
Badge – Completing both Quizzes at achieving 100%
Badge – Completing all four Weekly Journals
Badge – Completing Prep Phase
A total of 1250 points possible
Body Phase
50 points – Body Phase Experience Video Watched
50 points – How to Complete the Body Phase Video Watched
100 points – Check My Understanding of the Body Phase Experience and achieve 100% on the quiz
50 points –Body Challenges Video Watched
100 points – Check My Understanding of the Body Challenges and achieve 100% on the quiz
150 points – Week 5 Journal Completed
150 points – Week 6 Journal Completed
150 points – Week 7 Journal Completed
150 points – Week 8 Journal Completed
150 points – Completing Body Phase
Badge – Completing both Quizzes at achieving 100%
Badge – Completing all four Weekly Journals
Badge – Completing Body Phase
A total of 1100 points possible
Brain Phase
50 points –The Brain Phase Experience video Watched
50 points – How to Complete the Brain Phase Video Watched
100 points – Check My Understanding of the Brain Phase Experience and achieve 100% on the quiz
100 points –Brain Challenges Video Watched
100 points – Check My Understanding of the Brain Challenges and achieve 100% on the quiz
150 points – Week 9 Journal Completed
150 points – Week 10 Journal Completed
150 points – Week 11 Journal Completed
150 points – Week 12 Journal Completed
150 points – Completing Brain Phase
Badge – Completing both Quizzes and achieving 100%
Badge – Completing all four Weekly Journals
Badge – Completing Brain Phase
A total of 1100 points possible
Q. Where can I find my completed Weekly Journals?
A. These can be found in the Achievements section. Click on the Weekly Journal to have it appear.
Q. How do I make the video fullscreen?
A. On the bottom right corner of the video there is an icon that looks like a square. Click on the icon to enlarge the video to fullscreen. To return the video to its regular size, press the ESC key on your keyboard (if you are on a mobile device, tap the Done link – usually in the top right corner of your screen).